MuchLoved

MuchLoved has a clear set of Terms and Conditions designed to help and protect all those who use the service. You can view them here >

It really does only take a few minutes to create your Tribute . If there is anything you would like to change on the page, simply login and go to ‘Settings’ which gives you control of all aspects of the page.

No. We have designed the service so that you can set up your Tribute first to see how it works and then return at your own leisure to add your preferred words, photos and other content as well as choose designs and other individual setting options. Your Tribute also has a suggestions ‘Help’ page to help you develop and personalise it further after the initial setup.

No. A fundamental aim of MuchLoved is to enable all bereaved people, regardless of computing ability, to create a beautiful Tribute to their loved one.

No. The service is completely free to everyone.

There is no catch. If after creating your Tribute you decide it is not for you, then you can instantly deactivate it. However, if (as we hope) you find it of comfort and support you can keep and develop it in perpetuity without any charge whatsoever. MuchLoved is a registered social enterprise and our whole purpose is to enable people to create a special Tribute for someone they love, to help with grief.

Much more than you might expect. Your free Tribute is provided with sufficient space to add virtually unlimited text, numerous photos and some music and video. If you do need additional memory space you can just increase your allowance at any time for a small contribution towards the extra memory storage costs.

You can create your Tribute on a smartphone, tablet or personal computer. MuchLoved supports all current and recent internet browser versions of Chrome, Firefox, Safari and Microsoft Edge.

You will be guided through the Tribute creation process, and you will receive emails with basic instructions to help you. If you still have questions, or you need assistance, please contact our friendly Support team by email support@muchloved.com or or telephone 01494 722818 (9am-5pm, Monday to Friday).  You can also look at the Contact MuchLoved section and we will reply individually to your question.

There are many options for you to choose from including adding Lifestories, Picture Galleries, Timeline entries, music and video clips, as well as keeping your own journal. The service is designed to be right for you, regardless of how little or how much of the features you decide to use.

Yes, go to the Funeral Notice in your Settings area to add details of the funeral arrangements. These will be displayed on the homepage of your Tribute and can include service, committal and reception details (with location maps) as well as additional information such as dress code, webcast login details, and the Order of Service.

42 days after the funeral, the funeral details will be moved from the Tribute homepage to the Galleries. You can keep the Tribute going, along with its pictures and memories, for as long as you wish. You can also continue to collect donations and carry out other in-memory fundraising through the page.

Visitors can add their memories and messages to the Tribute as long as you are happy about this. You control all the access and posting Settings, so you can decide whether other people can add content to your Tribute and also whether you want to review this content before it is displayed.

Sound files need to be the main .mp3 format and you must have the right to use them
Video needs to be .avi .mpeg .mpg .mp4 .mov .wmv .mv4 or .flv or .3gp
There are help files when content is added, so any file format limitations are explained.

While you can do this as part of any contribution such as a LifeStory, we recommend that you first copy the wording into Wordpad or Notepad in order to remove any formatting contained hidden within the word document which might otherwise cause the content to display incorrectly when pasted into the Tribute.

Your Tribute initially has 200MB of memory space available, which is enough for unlimited text, many photos and also some music and video. If you do need to add more content, such as lots of videos, you can simply increase your allowance at any time for a small contribution towards the extra memory storage costs.

Yes. You can amend and develop your Tribute at any time and we actively encourage you to do this as a way of commemorating, paying tribute and working through your bereavement and beyond.

Yes. You can update your design theme whenever you want, as many times you want. There are a great range of themes and backgrounds to select in your Settings area as well as some specific themes such as Christmas and Easter themes.

Yes. There is an option in your Settings to amend your Tribute name at a later stage if you wish.

While you can add links to other websites, these have to be text links rather than html links, in order to prevent possible problems from misuse of the service through commercial links being added, as well as links to webpages that are not maintained and then become invalid.

Yes, in your Settings there is the option to nominate another person to take over administration of the Tribute from you. Please note that we request their confirmation of agreement before ownership is transferred across.

Google indexes all websites on the internet and as your Tribute is a unique website it is likely that it will be indexed by them, however this may not be for some days or even weeks after the Tribute has been created.

If you do not want search engines such as Google to index your Tribute, please select ‘Private’ access in your Settings which will prevent anyone, apart from people you specifically invite in the Users & Invites section of your Settings, from being able to find or view your Tribute. 

Yes, you can easily link your Tribute site to social networks whenever you want, for instance when you post a message, add a picture or light a candle.

This is completely fine. You can deactivate your Tribute at any time. Simply find this within your Settings.

We take utmost care with your data and do not and will not share it with any third-party outside of the scope of the privacy policy.  You can view our privacy policy here >

We are also registered with the Information Commissioner’s Office (ICO) Registration ZA205558.

Your Tribute website has its own unique internet address (URL) which is https compliant and so all content is encrypted and secure. We have also structured our software and used leading techniques to ensure you have total control over access according to the privacy preferences you choose, so you can set the exact level of access security that you want.

If your Tribute has Public access, then you or anyone else can view it. There are many ways to find a Tribute, including using the tribute search on our website or a search engine, or people may find it via a social platform where the link has been shared.  Visitors who wish to contribute to your Tribute, such as posting a message or photo, will need to register with us so that we can inform you who has made the posting.   You can choose whether you want contributions to be published on the Tribute straight away or, if you prefer, you can review and approve them for publishing.    

Don’t worry. You will see the ‘reset password’ option that you can use to ask us to automatically email a password reminder to your registered email address.

That’s not a problem. You can login using your registered (previous) email address and then update this email to your new one in your Account area. If you have changed email address some while ago and have also forgotten your password details, please Contact Us and we can help you restore access to your Tribute.

MuchLoved was founded with the specific aim of maintaining an online presence that guaranteed the data that people entrust us with is available for future generations. It may seem ambitious in an uncertain world but we are better placed than ever to offer this; We pioneered the concept of Tribute websites back in 1999 and the advent of technologies such as cloud computing have helped us safeguard people’s precious memories in ever easier ways. We maintain ring fenced (protected) funds to cover future hosting costs and as a registered social enterprise we also raise donations to help ensure our long term development and stability.

We understand that reliable hosting and service uptime is key to you and we use an industry leading company to host our services. We are happy to provide current details on request if you Contact Us.

No. You can turn the donations facility on or off in your Settings at any time. Whilst many people find it a positive and helpful experience to collect donations in-memory, there is absolutely no obligation to do this and many users simply use the Tribute as a bereavement or commemoration service.

We offer a Gift Aid declaration facility and process all reclaims as part of the donation collection service. The majority of donors are able to claim Gift Aid which makes a real difference to the total amount raised for your nominated charity or charities.

We deduct a 3.2% platform fee that enables us to host, support, maintain and develop all aspects of the MuchLoved platform, including providing a full Gift Aid reclaim process for our charity partners. MuchLoved provides these services as a social enterprise, and this is how we are sustainable as an organisation.

There is also a 1.9% +20p payment processing fee to cover the donation processing costs including all the third-party payment provider charges.
There is no other fee or deduction.

MuchLoved do not store or hold any credit, debit or other payment card details.

Yes, due to the administration costs of processing donations there is a £5 minimum online donation.

Yes. During the payment process there is the option to donate completely anonymously or to hide the amount you have donated. As the Tribute Guardian, you can also select to keep all individual donation amounts hidden from display if you prefer.

We will notify Tribute Guardians when donations from their tribute have been paid to the recipient charity. We will also provide a link to the Donations section of their tribute settings where the payment status of each donation can be seen.

We provide charities with donation reports confirming payment and also provide tribute owner contact details so they are able to get in contact.

Our payments to charities are on the 15th of each month or the next working day, which includes all donations made the previous month. Payments showing as ‘pending’ in the tribute settings will therefore usually be paid on the next payment run, and a due date for this will be displayed.

There are times when we are still contacting the charity for their bank details, which may mean that there is a delay in payment. Once the bank details are obtained the pending donations will automatically be paid on the next payment run.

Yes, your site has a specific fundraising page that lists all the events that are supporting your Tribute in chronological order. You can encourage others to add their events as well, so that your website becomes the hub for recording and promoting all the events and/or activities that are taking place in memory of your loved one, whether they are fundraising events or not.

Yes, the events can be both individual or team events and they can be awareness as well as fundraising events. There are an amazing and inspiring array of activities that have taken place on MuchLoved Tributes ranging from mountain climbs, skydives and marathons through to memory walks, cake sales, balloon releases or even sponsored head shaves.

Yes. You can easily add details of any event that has already taken place, so that it can still be recorded on your Tribute and any monies raised added to your overall Tribute Fund total.

Each Tribute has an administrator (we call them the Guardian) who manages the Tribute and any content that displays on the site. The person who creates the Tribute is normally the administrator however they can share this role with others or even transfer ownership to another person.

If the administrator is happy to be contacted, there will be a Contact link displayed on the Tribute site page, where you can send them your message. If this Contact link is not displayed, any request to make contact with the administrator must instead be made through the MuchLoved support team via the Contact Us page. We will forward your message on for you but can not guarantee a response.

Normally this can be done very easily using the Contribute option on the Tribute page and we thank you for getting involved and helping to share your thoughts and memories. Please note that sometimes the Tribute administrator does not wish to open up the Tribute to additional postings and in these cases there will not be a ‘Contribute’ link available for you to use, or it might be restricted to accept only certain types of contribution such as just pictures and candles.

Photos need to be either .jpg .png or .gif format
Sound files needs to be the main .mp3 format and you must have the right to use them
Video needs to be .avi .mpeg .mpg .mp4 .mov .wmv .mv4 or .flv or .3gp
There are help files when content is added, so that any file format limitations are explained.

All new postings appear immediately on the Tribute site, unless the administrator has chosen to review before they are displayed. In these cases it can be anything from a few moments to a few days before your posting is displayed. Please be aware that the administrator retains overall control at all times and in some circumstances may decide not to add contributed posts for display onto their Tribute.

If a Tribute site is private, the website address link will not enable you to visit the Tribute site.
In these cases, you will need to have received an Invitation email, providing you with a personal login, in order to visit. Please can you contact the administrator directly if you wish to receive an invitation to a private Tribute site.

The MuchLoved team are always keen to help with any query and full contact options are available on the Contact Us page.